Effective Date: Jan 2026
Website: www.kaftanwalaa.com
Email: kaftanwalaa@gmail.com

At Kaftanwalaa, we value your privacy and are committed to protecting your personal information with strong privacy practices, secure technology and transparent policies. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase.

By using www.kaftanwalaa.com, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We may collect the following information when you use our website:

A. Personal Information You Provide

When you place an order, create an account or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Payment Details (processed securely through payment gateways)
  • Order History
  • Messages or customer support requests

B. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Time Zone
  • Pages Visited
  • Products Viewed
  • Referral Sources
  • Website Usage Data

This helps us improve website performance and customer experience.


2. Cookies and Tracking Technologies

We use cookies and similar technologies including:

  • Cookies
  • Pixels
  • Web Beacons
  • Analytics Tools
  • Retargeting Technologies

Cookies help us:

  • Remember your preferences
  • Improve website speed and functionality
  • Analyze visitor behavior
  • Offer better shopping experience
  • Show relevant promotions and advertisements

You may disable cookies through your browser settings, though some website features may not function properly.


3. How We Use Your Information

We use your information to:

Order Processing

  • Process and fulfill orders
  • Confirm transactions
  • Arrange shipping and delivery
  • Provide invoices and order updates

Customer Support

  • Respond to inquiries
  • Resolve complaints
  • Provide post-purchase support

Website Improvement

  • Improve user experience
  • Optimize product offerings
  • Analyze trends and site performance

Security and Fraud Prevention

  • Detect suspicious activity
  • Prevent fraud and unauthorized transactions
  • Protect customers and our business

Marketing Communication

With your consent, we may send:

  • Product updates
  • Offers and promotions
  • New launches
  • Cart reminders
  • Marketing communications via email, SMS or WhatsApp

You can opt out at any time.


4. Payment Security

We do not store full debit/credit card information on our servers.

Payments are processed through secure third-party payment providers using encrypted technology and industry-standard security protocols.

Your payment information is handled securely.


5. How We Share Information

We do not sell or rent your personal information.

We may share limited information only when necessary with:

Trusted Service Providers

  • Payment gateways
  • Shipping partners
  • Technology providers
  • Analytics providers
  • Marketing platforms

These partners only receive information necessary to perform their services.


Legal Compliance

We may disclose information when required:

  • By law
  • Court order
  • Government request
  • Fraud investigation
  • Protection of rights, safety or business interests

6. Data Security

Protecting your data is a priority.

Kaftanwalaa uses reasonable security measures including:

  • Secure servers
  • Encrypted transmissions (SSL)
  • Restricted data access
  • Fraud monitoring tools
  • Security reviews and safeguards

While no online system is 100% risk-free, we take commercially reasonable steps to protect your information.


7. Your Privacy Rights

You may have the right to:

  • Access personal data we hold
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Request information about how data is used

To make a privacy request, contact us at:

kaftanwalaa@gmail.com


8. Behavioural Advertising

We may use information to show relevant advertisements on platforms such as:

  • Google
  • Facebook / Instagram
  • Other advertising platforms

These ads help show products you may be interested in.

You can manage ad preferences through your advertising platform settings.


9. Data Retention

We retain customer information only as long as necessary for:

  • Order processing
  • Legal compliance
  • Tax and accounting requirements
  • Fraud prevention
  • Customer service records

You may request deletion where legally permitted.


10. Third Party Services and Links

Our website may contain third-party tools or links.

We are not responsible for privacy practices of third-party websites or services.

We encourage reviewing their privacy policies separately.


11. Children’s Privacy

This website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.


12. International Users

If you access our website from outside India, your information may be processed and stored in accordance with applicable laws and this Privacy Policy.


13. Account Security Responsibility

Customers are responsible for protecting account login credentials.

Please notify us immediately if you suspect unauthorized access to your account.


14. Do Not Track Signals

Some browsers offer “Do Not Track” settings.

Because no common standard exists, our website may not respond differently to such signals.


15. Policy Updates

Kaftanwalaa reserves the right to update this Privacy Policy at any time.

Changes will be posted on this page and become effective upon posting.

Continued use of the website indicates acceptance of updated policy.


16. Privacy Commitment

We are committed to:

  • Responsible data handling
  • Transparent privacy practices
  • Secure shopping experience
  • Protection against misuse of customer data

Customer trust is important to us and privacy protection is a core part of our business.


17. Contact Us

For privacy questions, requests or concerns contact:

Kaftanwalaa
Website: www.kaftanwalaa.com
Email: kaftanwalaa@gmail.com


Important Privacy Highlights

1. We do not sell customer data.
2. Payment details are processed securely through trusted gateways.
3. Personal information is used only for orders, support, security and service improvement.
4. Customers can request access, correction or deletion of personal data.
5. Strong safeguards are used to protect customer information.