BUY 2 KAFTANS 600/- OFF BUY 3 KAFTANS 1500/- OFF WITH FREE DELIVERY
Effective Date: Jan 2026
Website: www.kaftanwalaa.com
Email: kaftanwalaa@gmail.com
At Kaftanwalaa, customer satisfaction is important to us. We aim to make returns and exchanges simple, transparent and hassle-free while maintaining fair policies for both customers and business operations.
We offer exchange support in the following cases:
Wrong size received
Wrong product delivered
Damaged or defective product
Quality concern
Color variation concern
Product not as expected
Style or fit issue
Exchange may be available without extra product charges subject to policy conditions.
To be eligible for exchange:
Product must be unused
Unwashed and unworn
Original tags must be attached
Original packaging should be intact
Exchange request must be raised within 48 hours of delivery
Important: Size exchange is allowed one time per product only.
All exchange products are subject to quality inspection after reaching our facility.
We offer a 48-hour return window from delivery.
To qualify for return:
Product must be unused and unwashed
Product must be in original condition
Tags and packaging must be intact
Product should not be altered, worn or damaged by customer
Returns not meeting quality standards may be rejected.
For prepaid orders, refunds can be processed after applicable deductions:
Refund to Original Payment Method
Reverse pickup / return handling charges may apply as per policy.
Standard reverse pickup charge: ₹150 for first product + ₹50 for each additional product in same return.
Store Credit Option
Customers may choose Store Credit instead of refund.
Full eligible approved amount may be issued as store credit.
Store credit can be used for future purchases.
For COD orders, monetary refunds are generally not applicable.
Only Store Credit or Exchange may be offered for eligible approved returns.
If your order was placed under a quantity-based discount, combo offer or promotional pricing, and part of the order is returned:
Discount eligibility may be recalculated.
Refund may be adjusted according to revised applicable pricing.
We may arrange reverse pickup where service is available.
Important Reverse Pickup Terms:
Reverse pickup attempts may be arranged up to two times.
If pickup is unsuccessful after attempts due to customer-side reasons, customer may need to self-ship return.
In locations where reverse pickup is unavailable, self-shipping may be required.
Once return request is approved:
Step 1 – Return pickup arranged or self-shipping initiated
Step 2 – Product received at warehouse
Step 3 – Quality inspection completed
Step 4 – Refund, exchange or store credit processed
Estimated process timelines:
7–10 working days return transit
2–4 working days quality check
2–4 working days refund/exchange processing
Overall process may take 12–15 business days.
Returns or exchanges may not be accepted in cases such as:
Used or washed products
Missing tags or damaged packaging
Return request after allowed window
Products damaged due to misuse
Customized or special made-to-order products (if applicable)
Products failing quality inspection
To request return or exchange, contact us at:
Email: kaftanwalaa@gmail.com
Website: www.kaftanwalaa.com
Please share:
Order number
Reason for return/exchange
Product images (if damage/defect issue)
Our support team will assist you promptly.
We value every customer and aim to resolve concerns fairly.
Your approved refund or store credit remains secure during processing.
1. 48 Hours Return & Exchange Window
2. Free Exchange Available for Eligible Cases
3. Prepaid Refunds Available (Applicable Deductions May Apply)
4. COD Orders Eligible for Store Credit / Exchange
5. Reverse Pickup Charges: ₹150 First Product + ₹50 Each Additional Product
6. Reverse Pickup Attempts Limited To Two Times
7. Refund / Exchange Processing May Take 12–15 Business Days
For support, contact kaftanwalaa@gmail.com