Effective Date: Jan 2026
Website: www.kaftanwalaa.com
Email: kaftanwalaa@gmail.com

Welcome to Kaftanwalaa. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our website.

1. Acceptance of Terms

By using this website, creating an account, or purchasing any product from Kaftanwalaa, you agree to be bound by these Terms and Conditions, along with our Privacy Policy, Shipping Policy and Return Policy.

If you do not agree with any part of these terms, please do not use our website.

2. Eligibility to Use Website

You must be at least 18 years old or using this website under supervision of a parent or legal guardian.

You agree not to use our products or website for any unlawful or unauthorized purpose.

3. Products and Product Information

We specialize in women’s fashion products including kaftans, dresses and related apparel.

We strive to display products as accurately as possible, however:

  • Slight color variation may occur due to photography or screen settings.
  • Handmade, printed or crafted products may have minor irregularities.
  • Product measurements may have reasonable tolerances.

Kaftanwalaa reserves the right to:

  • Modify product descriptions, pricing or availability without notice.
  • Limit quantities of any product.
  • Discontinue products at any time.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

Important:

  • Prices may change without prior notice.
  • Orders will be processed only after successful payment confirmation.
  • We reserve the right to cancel any order due to pricing errors, suspected fraud or stock issues.

Accepted payment methods may include:

  • UPI
  • Credit / Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

5. Orders and Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities per customer
  • Cancel suspicious or bulk reseller orders
  • Request additional verification if required

If an order is cancelled after payment, the applicable refund will be processed.

6. Shipping and Delivery

Shipping timelines provided are estimated and may vary.

Kaftanwalaa is not responsible for delays caused by:

  • Courier disruptions
  • Natural events
  • Government restrictions
  • Incorrect shipping details provided by customer

Customers are responsible for providing correct delivery details.

7. Returns, Exchanges and Refunds

Returns and exchanges are subject to our Return Policy.

Products may not be eligible for return if:

  • Used or washed
  • Damaged by customer
  • Returned without original tags/packaging
  • Customized or made-to-order items

Refunds, if approved, will be processed as per policy timelines.

8. User Account Responsibility

If you create an account with us, you are responsible for:

  • Maintaining confidentiality of login credentials
  • Accuracy of account information
  • All activities under your account

We may suspend accounts involved in misuse or fraudulent activity.

9. Intellectual Property Rights

All content on this website including:

  • Product images
  • Designs
  • Logos
  • Graphics
  • Text
  • Branding
  • Website content

is the property of Kaftanwalaa and protected under applicable intellectual property laws.

Unauthorized copying, reproduction or commercial use is strictly prohibited.

10. Prohibited Uses

You agree not to use this website for:

  • Fraudulent transactions
  • Illegal activities
  • Uploading harmful code or malware
  • Data scraping or copying content
  • Interfering with website security
  • Misuse of discounts or promotional offers

Violation may result in immediate termination of access.

11. Third Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Third-party content
  • External policies
  • Third-party products or services
  • Transactions made on external websites

Use of third-party websites is at your own risk.

12. Limitation of Liability

Kaftanwalaa shall not be liable for any direct, indirect, incidental or consequential damages arising from:

  • Use of this website
  • Product usage
  • Website interruptions
  • Errors or inaccuracies
  • Delay or inability to access services

All products and services are provided “as available” unless otherwise expressly stated.

13. Disclaimer of Warranties

We do not guarantee that:

  • Website access will always be uninterrupted
  • Errors will always be corrected immediately
  • Website will be free from viruses or harmful components

Use of the website is at your own risk.

14. Indemnification

You agree to indemnify and hold harmless Kaftanwalaa, its owners, affiliates and team members against claims, losses, liabilities or expenses arising from breach of these terms or misuse of our services.

15. Privacy

Your use of our website is also governed by our Privacy Policy regarding collection and use of personal information.

We value customer privacy and data protection.

16. Termination

We may suspend or terminate access to our website or services without notice if:

  • Terms are violated
  • Fraudulent activity is suspected
  • Misuse of services occurs

Termination does not affect obligations already incurred.

17. Governing Law

These Terms and Conditions shall be governed by laws of India, and subject to jurisdiction of courts in Jaipur, Rajasthan.

18. Changes to Terms & Conditions

Kaftanwalaa reserves the right to update or modify these terms at any time.

Changes become effective upon posting on this page.

Continued use of the website constitutes acceptance of revised terms.

19. Contact Information

For questions regarding these Terms & Conditions, contact us:

Kaftanwalaa
Website: www.kaftanwalaa.com
Email: kaftanwalaa@gmail.com

20. Important Customer Agreement

By using this website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

Key Important Notices

1. Product colors may vary slightly due to screens and photography.
2. Prices and stock are subject to change without notice.
3. Orders may be cancelled in cases of pricing error, fraud or stock unavailability.
4. Unauthorized use of website content is prohibited.
5. Jaipur, Rajasthan jurisdiction applies for dispute resolution.